TERMS OF SERVICE

Cillro AI Marketing LLC

James Cillessen, Owner & Operator

[email protected]  |  cillro.com

Last Updated: April 01, 2026

Welcome to Cillro AI Marketing LLC. These Terms of Service ("Terms") govern your use of our website located at cillro.com, as well as all products, services, and engagements offered by Cillro AI Marketing LLC ("Company," "we," "us," or "our").

By accessing our website, signing a service agreement, or submitting payment for any service, you ("Client") acknowledge that you have read, understood, and agree to be bound by these Terms in their entirety. If you do not agree to these Terms, please do not access our website or engage our services.

1. Use of Our Website and Services

You agree to use our website and services solely for lawful purposes and in full accordance with these Terms. You are responsible for ensuring that your use complies with all applicable federal, state, and local laws and regulations.

You must not:

•        Attempt to gain unauthorized access to our systems, servers, or networks

•        Use our content, copy, strategies, or materials for commercial purposes without prior written permission from Cillro AI Marketing LLC

•        Upload, transmit, or distribute viruses, malware, spam, or any malicious code through our website or communications

•        Misrepresent your identity, business, or intent when engaging our services

•        Interfere with or disrupt the integrity or performance of our website or services

2. Service Agreement & Client Accounts

When you engage Cillro AI Marketing LLC for services, you agree to provide accurate, complete, and current information about your business, including but not limited to your business name, contact details, advertising account access, and booking system credentials.

You are solely responsible for maintaining the confidentiality of any login credentials, account access, or proprietary systems shared with the Company for the purpose of rendering services. The Company will treat all shared credentials with strict confidentiality and will not use them for any purpose outside of the agreed-upon scope of services.

The Company reserves the right to decline, pause, or terminate any service engagement at its discretion in cases of suspected fraud, misrepresentation, non-payment, or violation of these Terms.

3. Payment & Pricing Structure

3.1 — Service Packages

Cillro AI Marketing LLC offers the following service structures. All pricing is outlined below and must be agreed upon in writing prior to the commencement of any services:

Onboarding Package — Full Pay: $6,000 due in full prior to the start of services. This one-time payment covers the complete 90-day onboarding program, including paid advertising campaign setup and management, high-converting lead funnel build-out, AI caller integration (inbound and outbound), lead nurturing, and appointment booking systems.

Onboarding Package — Monthly Pay: $2,250 per month for 3 consecutive months, totaling $6,750. This option covers the same scope of services as the full-pay onboarding package, spread across three monthly billing cycles. The first payment of $2,250 is due before any work commences. Subsequent payments are due on the same calendar date each month.

Monthly Retainer (Post-Onboarding): $1,500 per month for continued advertising management, campaign optimization, and ongoing lead nurturing services following the completion of the initial 90-day onboarding period. The retainer is billed on a recurring monthly basis and requires 30 days written notice to cancel.

3.2 — Advertising Budget & Ad Spend

All third-party advertising costs — including but not limited to Meta Ads (Facebook/Instagram), Google Ads, and any other paid media platforms — are the sole financial responsibility of the Client and are entirely separate from the Company's service fees.

The Client agrees to fund and maintain their own advertising account(s) directly. The Company will provide guidance on account setup, targeting strategy, and budget recommendations, but will not contribute to, advance, or guarantee any advertising budget on behalf of the Client. Ad spend is non-refundable under any circumstances once campaigns have been deployed, as these funds are committed directly to third-party platforms outside of the Company's control.

3.3 — Accepted Payment Methods

The Company accepts payment via the following methods:

•        Credit or debit card

•        Bank transfer (ACH)

•        Wire transfer

•        Any additional methods agreed upon in writing by both parties

All payments must be received and fully cleared before any work commences. The Company shall not be held liable for delays in service delivery resulting from delayed or incomplete payment.

3.4 — Late Payments

Monthly retainer and installment payments are due on the agreed billing date each month. In the event that payment is not received within 5 business days of the due date, the Company reserves the right to:

•        Immediately pause all active advertising campaigns

•        Suspend AI caller, lead nurturing, and funnel services

•        Apply a late fee of 1.5% of the outstanding balance per month

•        Place the account in collections status after 30 days of non-payment

The Company shall not be held responsible for any loss of leads, booked appointments, or revenue resulting from a service pause due to non-payment.

4. Refund Policy

All sales are final. Cillro AI Marketing LLC does not offer refunds of any kind once payment has been received and services have commenced.

The Client acknowledges and agrees to the following:

4.1 — Nature of Services: The services provided by the Company involve significant time investment, labor, proprietary systems, and third-party platform costs that are deployed immediately upon receipt of payment. The irreversible nature of these deployments makes refunds impractical and unjustifiable.

4.2 — Ad Spend Is Non-Refundable: Any advertising budget spent across any paid media platform is entirely non-refundable. Once campaigns are launched, media spend is committed to third-party platforms beyond the Company's control.

4.3 — Setup & Integration Fees: Labor costs associated with funnel construction, AI caller setup, CRM integration, and campaign buildout are non-refundable upon commencement of work, regardless of whether the Client chooses to continue services.

4.4 — Change of Mind: A change of mind, shift in business direction, or dissatisfaction with results that have not yet reached the conclusion of the 90-day guarantee window does not constitute grounds for a refund.

4.5 — Partial Refunds: No partial refunds will be issued for any unused portion of any service package, installment plan, or monthly retainer period.

5. Performance Guarantee

While the Company maintains a strict no-refund policy, we stand fully behind the results we deliver. In lieu of a refund, the Company offers the following performance guarantee:

If Cillro AI Marketing LLC fails to generate a minimum of 10 confirmed, booked appointments for the Client within the initial 90-day service period, the Company will continue providing services at no additional charge until that benchmark is achieved.

This guarantee is subject to the following conditions:

5.1 — Client Cooperation: The Client must remain fully cooperative throughout the engagement. This includes providing timely access to booking systems, responding to Company communications within 48 hours, maintaining an active and funded ad account, and ensuring their team is available to honor booked appointments.

5.2 — Definition of a Booked Appointment: A "booked appointment" is defined as a confirmed calendar appointment with a qualified prospect, including a verified name, valid contact number, and confirmed date and time. Appointments canceled or no-showed by the Client or their staff do not count against the Company's guarantee obligation.

5.3 — Guarantee Start Date: The 90-day performance window begins on the date all systems are fully live and operational — including active ad campaigns, the lead funnel, and the AI caller. The clock does not begin at the time of payment or contract signing.

5.4 — Forfeiture of Guarantee: The performance guarantee is immediately void if the Client fails to meet the cooperation requirements outlined in Section 5.1, initiates a payment dispute or chargeback, or violates any term of this agreement.

6. Chargebacks & Payment Disputes

The Client agrees not to initiate any chargeback, payment reversal, or dispute with their financial institution for services rendered under this agreement. In the event that a chargeback is filed, the Company reserves the right to:

•        Immediately terminate all active services without notice

•        Pursue recovery of the full disputed amount plus all associated chargeback fees

•        Report the matter to relevant collections and credit agencies

•        Seek legal remedy for breach of contract

The Client acknowledges that filing a fraudulent chargeback for services legitimately rendered constitutes a breach of this agreement and may result in civil action.

7. Cancellation Policy

Monthly Retainer Cancellation: The Client may cancel the monthly retainer at any time by providing a minimum of 30 days written notice prior to the next billing date. Cancellations received with less than 30 days notice will result in one final billing cycle being charged before services are terminated.

Mid-Package Cancellation: If the Client elects to terminate services during the initial 90-day onboarding period, no refund will be issued for any portion of the onboarding fee, whether paid in full or via installment. All work completed up to the point of cancellation is considered rendered and billable.

8. Intellectual Property

All content on this website — including text, graphics, logos, videos, ad copy, funnel designs, scripts, and software — is the property of Cillro AI Marketing LLC or its licensors and is protected by applicable copyright and trademark laws. You may not reproduce, distribute, resell, or modify any materials from this website or any work product created by the Company without express written consent.

Ad creative, funnel pages, copy, and strategies developed by the Company on the Client's behalf remain the intellectual property of the Company until the onboarding fee is paid in full. Upon full payment, the Client receives a non-exclusive license to use all delivered work product in connection with their business.

9. Disclaimer of Warranties

Our website and services are provided on an "as is" and "as available" basis. The Company makes no warranties, express or implied, regarding the operation of the website, the accuracy of information provided, or the suitability of any service for a particular purpose.

While the Company uses best efforts and industry-standard practices to deliver results, marketing outcomes are subject to market conditions, platform algorithm changes, and client-specific variables outside of the Company's control. No specific revenue outcomes are guaranteed beyond what is explicitly stated in the performance guarantee outlined in Section 5.

10. Limitation of Liability

To the fullest extent permitted by law, Cillro AI Marketing LLC and its affiliates, officers, employees, and partners shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising out of your use or inability to use our website or services. This includes but is not limited to loss of revenue, loss of data, or business interruption.

Our total cumulative liability for any claim arising from our services shall not exceed the total amount paid by the Client to the Company in the 90 days preceding the claim.

11. Indemnification

You agree to indemnify, defend, and hold harmless Cillro AI Marketing LLC, its officers, employees, contractors, and partners from and against any and all claims, damages, losses, liabilities, and expenses (including reasonable legal fees) arising from your use of our website or services, your violation of these Terms, or your violation of any third-party rights.

12. Third-Party Platforms & Links

Our services operate in conjunction with third-party platforms including but not limited to Meta, Google, GoHighLevel, and AI caller providers. The Company is not responsible for changes to third-party platform policies, pricing, availability, or performance that may impact the delivery of services.

Our website may also contain links to external websites not operated by us. We are not responsible for the content, privacy practices, or availability of these third-party sites.

13. Termination

The Company may suspend or terminate your access to our website or services at any time, with or without notice, if we believe you have violated these Terms, engaged in fraudulent activity, filed a bad-faith chargeback, or acted in a manner that is harmful to the Company, its partners, or other clients.

Upon termination for cause, no refunds will be issued and all outstanding balances remain due and payable immediately.

14. Governing Law & Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the State of Colorado, without regard to its conflict of law principles. Any disputes arising under or related to these Terms shall first be submitted to good-faith mediation. If mediation fails, disputes shall be resolved in the appropriate courts of the State of Colorado.

15. Changes to These Terms

The Company reserves the right to update or modify these Terms at any time. All updates will be posted on this page with a revised "Last Updated" date. Your continued use of our website or services following the posting of changes constitutes your acceptance of the revised Terms. It is your responsibility to review these Terms periodically.

16. Contact Us

If you have any questions, concerns, or requests regarding these Terms of Service, please contact us directly:

Cillro AI Marketing LLC

Owner: James Cillessen

Email: [email protected]

Website: cillro.com

By engaging Cillro AI Marketing LLC's services, you acknowledge that you have read,

understood, and agreed to these Terms of Service in their entirety.

© 2026 Cillro AI Marketing LLC. All Rights Reserved.